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I try to process my ticket purchase but the system does not accept my credit card, what should I do?

You must be sure to enter the billing address of the credit card you are using for the purchase. If you are entering a billing address other than the one registered with your financial institution, your order will not be processed.

It is possible that these purchase attempts will reflect charges on your account statement, however, they are only temporary holds that will be automatically reimbursed. It is important that you validate the billing address on file with your credit card with your financial institution before attempting to process an order.

International credit/debit cards are not accepted.

I bought tickets but I can't find them in my email, what do I do?

To access your tickets, please ensure that you log in to the email account you used to make the purchase. Once you are logged in, you can use the search function to locate an email from PIETIX. If you find an email from PIETIX, open it to access your purchase confirmation. Within the confirmation, you will find a link to your tickets that you can click on to view and download them.

In case you are unable to locate the confirmation email in your inbox, it is recommended to check your spam or junk-mail folders as it may have been filtered there.

If you have tried all the above steps and still can't find your tickets, you can visit the Help section and request your tickets again. Once you select the event you purchased, our system will automatically resend the tickets to the registered email address.

Should I print the tickets or can I present them from my cell phone?

No need to print the tickets. You can present the tickets from your cell phone. To expedite your entry process, it is important that you have your tickets ready to be scanned when requested. Make sure the brightness of your cell phone is as high as possible to scan without delay.

In case of attending the event with multiple people, they must all be together when scanning their tickets if only the same device will be used.

If your cell phone is configured in the "dark mode" version, your tickets will not be able to be scanned from your device. In this case, you will need to change the “dark mode” setting and use the traditional version or print your tickets.

If you prefer to print your tickets on paper, you can do so without any inconvenience. You need to make sure the barcodes are printed correctly so you don't have delays upon entry. Each person attending the event must have their admission ticket on hand so that the process of scanning your ticket flows without delay.

Need more help? Read our FAQ or Contact us